Orders
Shipping, cancellations, and returns
Contact us before sending anything back. Returns without our approval may not be accepted.
Shipping
Checkout shows the shipping options, costs, and estimated delivery times available for your address. These times are estimates, not guarantees. Carrier delays, weather, address problems, legal restrictions, or other shipping issues may affect them. Please give us a complete, correct delivery address.
Cancellations and address changes
Contact us as soon as possible. We can't guarantee a change or cancellation once payment has been processed or we've started preparing your order. If we can cancel it, any refund due goes back to the original payment method.
Damaged, incorrect, or missing items
Let us know as soon as possible. Keep the product, label, and packaging. Send your order number and photos if you have them. Don't throw anything away or return it until we tell you what to do next.
Before you return an item
Get our approval before sending anything back. Whether we can accept a return depends on the product's condition, safety and handling, the reason for the return, and the law. If we approve it, we'll send instructions and explain any costs or deductions before you ship it.
Refunds
Approved refunds go back to the original payment method. Your bank or payment provider may need extra time to process them.
Contact
Send order questions to timothy.kaechle@me.com. Include your account email and order number if you have one.
Last updated September 28, 2026.